Terms and Conditions

Car Wash Terms & Conditions of Entry 

By entering our facility, you agree to be bound by these terms & conditions. 

IF YOU DON’T ACCEPT OUR TERMS AND CONDITIONS, PLEASE LEAVE OUR FACILITY PRIOR TO YOUR WASH COMMENCING. 

By entering our facility, you accept that your vehicle is fit for purpose and acknowledge that Kallangur Express Car Wash will not be held responsible for anything that is dislodged, broken or misplaced, inside or outside any vehicle, which has been caused by our normal washing process. This includes but is not limited to the following: 

• Pre-existing damage whatsoever 
• Aerials (including aerials that cannot be completely removed or cannot completely retract), 
• Damage to Wipers (Front or Rear) 
• Loose or faulty interior trims, buttons, knobs etc 
• Number Plates or Number Plate Covers 
• Windscreen adhered accessories (E-tags, sat-nav aids, unretracted side mirrors etc…) 
• Any Items left in a Vehicle 
• Open windows and sunroofs or faulty seals 
• Cracked or chipped windows including damage to tint 
• Oxidised, chipped, blistered or flaked paintwork 
• Any modified or aftermarket internal or external accessories 
• Automatic door locks including auto lock vehicles, kill switches or alarms 
• Bonnet/windshield (front & rear)/headlight protectors, mudflaps, side skirts, Roof Racks or bumpers 
• Faulty ignitions, flat or damaged batteries, alarm keys, mechanical faults or keys. 
• Vehicle graphics and Wraps 
• Scratches or marks to rims, bull bars or roll bars 
• Damage caused to vehicles due to your vehicle stopping, braking or turning manually or automatically inside the wash tunnel. 

The customer accepts full responsibility for any damages or loss incurred to their vehicle whatsoever. Kallangur Express Car Wash appreciate your acknowledgement and acceptance of the above Terms & Conditions prior to entering our car wash facilities. We welcome your feedback and suggestions so please visit our website: kallangurexpress.au 

UNLIMITED WASH CLUB (UWC)- TERMS AND CONDITIONS 

General: 

1. The Unlimited Wash Club Membership is for one registered vehicle only. 
2. Membership is not valid for vehicles not able to fit on the conveyor. If you would like to cancel your membership, login into your online account and cancel at any time prior to the end of your membership. No refunds or credits will be given for partial periods. 
3. Membership is for personal use only, taxis, limos, rideshare and any other passenger service vehicles are prohibited to join the Unlimited Wash Club. The Unlimited Wash Club membership allows an unlimited number of the included services for a specified, registered vehicle for each month (Limited to 1 wash per day). 
4. Unlimited Wash Club is not permitted to be used in conjunction with any other discounts, promotions or special offers. 
5. Heavily soiled vehicles may incur a surcharge. 

• Kallangur Express Car Wash reserves the right to close our tunnel or shorten hours of operation due to business needs or weather conditions at its sole discretion. In the event pricing or terms and conditions change, the new information will be posted on our website and at our carwash sites. Price changes will take immediate effect for new customers and will be applied after the next month renewal to existing customers. 
• You will be bound to the Kallangur Express Car Wash Terms and Conditions of Entry as well as all the conditions listed. 

Cleaning of UWC Vehicles: 

1. Kallangur Express Car Wash’s Unlimited Wash Club is NOT a detailing service. 
2. Add-Ons can only be purchased onsite and can only be used once per visit. 

Payment for UWC Vehicles: 

1. Unlimited Wash Club fees are automatically billed to your credit or debit card according to your agreed frequency in advance and continue thereafter until such time until such time as the agreement is terminated by you or Staron Clean Pty Ltd. 
2. There are no hidden cancellation charges or long-term commitment contracts. 
3. If we are unable to charge a credit/debit card for any reason, the customer’s membership will retry once and thereafter will be deactivated. Unlimited Wash Club members must login into their online account and renew if 24hrs has passed since the account has become deactivated. To cancel membership, customer must login into their online account. 
4. No refund or credit is given for any unused portion. 

Transfer of Rego or Vehicle: 

Kallangur Express Car Wash will transfer your membership to a new rego or change vehicle. This can ONLY be done onsite or by contacting us directly via email.  

Promotions and Discounts 

1. Only one promotion or discount can be used per Visit. 
2. A promotion or discount cannot be used: a. after payment has been made; or b. in conjunction with any other offer or discount.  
3. Promotions or discounts are a. non-transferable, not for resale, and not redeemable for cash; and b. good only for the specific Service featured per individual discount or promotion. 
4. If requested, the customer must provide proof/evidence that a discount is valid, or they are eligible for a discount. 
5. We reserve the right to withdraw, amend or cancel a discount offer or promotion at any time. 

GIFT CARDS TERMS AND CONDITIONS 

1. “Gift Card” means an electronic or physical card that has prepaid currency loaded onto it to be spent on Kallangur Express Car Wash Tunnel Wash Experience in accordance with these terms and conditions. 
2. The value of the gift card includes GST. 
3. Not redeemable for cash and cannot be used to purchase other gift cards or other tender. Cannot be exchanged.  
4. Gift cards will expire 12 months from the date of issue, unless expressly stated otherwise. 
5. If purchase exceeds the gift card amount, the balance must be paid by other available payment options. 
6. Physical gift cards must be surrendered upon redemption in full. 
7. Expired gift cards are not redeemable and gift card amounts will not be refunded or credited when expired. 
8. We reserve the right to cancel any gift card for any reason at any time without notice. In such instances we will elect to provide a refund or a replacement gift card. 
9. Gift cards are treated like cash. Defaced, mutilated, altered, lost or stolen vouchers will not be replaced, refunded, or redeemed. 
10.  Kallangur Express Car Wash does not accept any responsibility for lost gift cards. 
11.  Kallangur Express Car Wash reserves the right to adjust Gift Card Values that have resulted from operator error, computer error and/or fraud or any other reason beyond the control of Kallangur Express Car Wash. 
12. Kallangur Express Car Wash reserves the right to verify the identity of the bearer and to change the terms of use at any time without notice.